| If a company wishes to sell via an online ordering system they have to sign agreements to protect 'you' the customer. This means that if your order was lost or damaged you have the right to cancel or return them and a refund is given to you by your credit card company, they then send a chargeback on the merchant (us). We all know and have heard about credit card fraud and hopefully you have never suffered. However, the statistics show that you are more likely to suffer freud from using the physical card. For example, people frequently leave the slip behind, or the card details are copied when their card disappears with the waiter after paying for a meal. I bet you don't know anyone that has suffered Internet fraud. This is because of encryption, when you go to a secure site (generally when you are about to enter your card details) a little padlock symbol appears in the address bar and the http:// goes to https://. This means any data sent between your PC and our server has been encrypted with a 128-bit key. This key is generated through a random number, the IP address of your PC and the time at which the link to the secure sites was requested, hence it is almost impossible to crack and certainly not possible while you are connected. Also because a copy of the persons IP address is kept when you order something it's not difficult to trace back to the computer that requested the transaction so Internet fraudsters are less likely to use it. Anyway, if you the customer was really at risk how long do you think companies could survive using a system which wasn't secure. Do you think a bank would sanction the use of Internet trading if they thought it was going to cost them money (i.e. loss through fraud). The truth is, it is far more secure than any other purchasing method. | 
